![]() ![]() We are a family of 4 people, all dependent on the internet. I was very impressed with how I was treated today. I could see the pride they both had in their job. They didn't want to lose me to Att and they made sure to do a thorough job. ![]() Comcast values that these guys take seriously helped me today without a doubt. Don't laugh, it is so hard moving, you need help, not someone that says oh well good luck buddy we can't figure it out. These two reps today that took care of me restored my faith in humanity. He was very respectful of my home and he was careful to clean up and put back all the outlets and attic doors. Really went the extra mile when he could have given up. Very kind, he went up there and found a strange 15-year-old grandfathered-in direct TV split between 2 apartments and he converted mine back to Comcast and I had screaming fast internet by 3:15 pm. My attic in this new house looked very scary. But he wanted to go into the attic and resolve this to get me working. He did everything he could do inside, outside looking for what was up. Was 5 min early and was eager to figure out what was up. My Pro arrived, I am so sorry I don't know his name. He found an installation pro on his list and made me a 2 pm appointment. And I was delighted to hear they could come the same day to get this done. So Monday morning I called at 8:30 am and got a great rep and I explained what I thought was the issue, a connection outside probably needed to be switched back to Comcast. I had set up my transfer but when I arrived, I tried the modem on 4 different outlet wires to try and get it to connect. I work from home and needed to get this going asap. I called Monday morning because my internet was still not active. I called Sunday night after I was done moving in, and the rep tried to help me but was unable to reach my modem, we tried all the coax outlets. I scheduled the move and change of address with Comcast 2 weeks ago. If this is how they plan out their scheduled work then I am going to look elsewhere for another internet provider that actually takes into account the customers' needs. Why they think it's acceptable to give an 11-minute notification of a significant self-initiated outage to hundreds of people working in the middle of the work day is beyond me. I called Xfinity and went through their cumbersome network of endless robotic messages to get to a message that says service will be back up online at 1:45 MST then it said 2 pm to ultimately come back online 3 plus hours later. It is 2:10 MST and there is still no service. I personally never received any information that they were doing this (that’s one issue) but my neighbor said he got an email 11 minutes prior to the outage saying they will be doing work for 2 hours and therefore the service would be interrupted. On at approximately 11 am MST, XFinity took the internet down in Utah just when hundreds of people were working from home and using their service to perform work at home for their jobs. Maybe your experience will be different than mine? I am currently in the process of cutting my service with Xfinity. I get in touch with Xfinity yet again and they pretty much said it's $100 to get a tech out here. Fast forward after tech is done, the internet is averaging around 2-3 Mbps download and around 15 Mbps upload. Tech informs me that the salesperson added an unwanted phone line without my knowledge. Another tech shows up a couple of days later says the gateway was faulty and replaced it. He shows up and says it's a faulty line but I now have some service. It then takes me a ton of calls to eventually get an agent on the phone from another country. Fast forward after proper installation via instructions, the internet does not work. I just needed to install the gateway they provided me at the Xfinity retail store. Was then told the internet was ready to go. Signed up for Xfinity service about three weeks ago. ![]()
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